Return Policy

VBVEU OÜ Return Policy

1.  Right to Cancel: The buyer may withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods by the buyer or a third party other than the carrier indicated by the buyer. If the buyer has purchased several items that have been delivered separately, in lots or in parts as part of a single order, the period for withdrawal from the contract shall start from the date of receipt of the last item, lot, or part.
2. Return Process: To withdraw from the contract, the buyer must send a written statement of withdrawal to the seller’s email address at info[at]softblox.eu.
3. Conditions for Returning Goods: The buyer is obliged to return the goods immediately, not later than within 14 days from the date of withdrawal from the contract. The returned goods must be complete and must not show signs of use. The buyer bears the costs of returning the goods.
4. Method of Return: If the item cannot be sent by regular mail, the buyer shall bear the costs associated with the chosen method of return of the item.
5. Refund of Payments: If the buyer withdraws from the contract, the seller will refund all payments received from the buyer, including the cost of delivery of goods, except for additional costs arising from the buyer’s chosen method of delivery of goods other than the cheapest regular method of delivery of goods offered by the seller. The refund will be made within 14 days from the date of receipt of the returned goods or the delivery by the buyer of the proof of return of the goods, depending on which event occurs earlier.
6. Method of Refund: The funds paid by the buyer shall be refunded by money transfer to the account from which the payment was made, unless the buyer requests a refund of the price to another account or in any other way than by money transfer.
7. Exclusions: The provisions of this chapter shall not apply to non-consumer purchasers and not individual customers who conclude an agreement directly linked to their business activity in case if it is apparent from the content of the current agreement that it has no professional nature for those persons.